Your privacy matters to us. This Privacy Policy explains what personal information arena collects from Filipino players, how it is used, and the steps we take to keep it secure. By registering an account or using any part of the platform, you agree to the practices described here. If you have questions, our FAQ page covers common data and account queries.
Last updated: 2025. This policy applies to all registered users of the arena platform in the Philippines.
When you register an account on arena, we collect personal information that is necessary to verify your identity and provide our services. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. During the course of your use of the platform, we also collect transactional data such as deposit and withdrawal records, game activity logs, and device information including IP address and browser type. We may collect additional information if you contact our support team or participate in promotions. All information collected is limited to what is reasonably necessary for the purposes described in this policy.
arena uses your personal information to create and manage your account, process deposits and withdrawals in Philippine pesos, and verify your identity in accordance with regulatory requirements. We also use your data to personalise your experience on the platform, send you important account notifications, and improve the overall quality of our services. Where you have opted in, we may use your contact details to inform you of relevant promotions or platform updates. We do not use your personal information for purposes beyond those stated in this policy without your prior consent. Your data is never sold to third parties for marketing purposes.
arena does not sell, rent, or trade your personal information to any third party. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors and identity verification partners — strictly under confidentiality agreements and only to the extent necessary to perform their services. We may also disclose your information to regulatory authorities or law enforcement agencies in the Philippines where required by law or to protect the rights and safety of our users. Any third party that receives your data is required to handle it in accordance with applicable Philippine data protection laws. We will notify you of any material changes to how your data is shared.
arena implements industry-standard technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using secure protocols. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their duties. We conduct regular security reviews and updates to maintain the integrity of our systems. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your arena account.
arena uses cookies and similar technologies to maintain your session, remember your preferences, and analyse how the platform is used. Essential cookies are required for the platform to function correctly and cannot bedisabled. Analytics cookies help us understand how Filipino players navigate the platform so we can make improvements; these can be declined without affecting your ability to use arena. You can manage your cookie preferences through your browser settings at any time. We do not use cookies to track your activity across unrelated third-party websites. Our cookie practices are reviewed periodically to ensure they remain aligned with applicable Philippine privacy regulations.
arena retains your personal information for as long as your account remains active and for a reasonable period thereafter, as required by Philippine law and our regulatory obligations. Transaction records and identity verification documents may be retained for a minimum of five years following account closure to comply with anti-money laundering requirements. When your data is no longer required for any lawful purpose, it is securely deleted or anonymised. You may request early deletion of certain data by contacting our support team, subject to any legal retention obligations that apply. We will confirm the outcome of any deletion request within a reasonable timeframe.
Under the Philippine Data Privacy Act of 2012 and its implementing rules, you have the right to be informed about how your personal data is processed, to access a copy of the data we hold about you, and to request corrections if any information is inaccurate. You also have the right to object to certain types of processing and, in some circumstances, to request that your data be erased or transferred to another service provider. To exercise any of these rights, please reach out to our support team with your account details and a clear description of your request. We aim to respond to all data rights requests within thirty days. arena is committed to upholding your privacy rights in full compliance with applicable Philippine legislation.
arena is strictly an adult gaming platform and does not knowingly collect personal information from individuals under the age of 21. Registration requires age verification, and any account found to belong to a minor will be immediately suspended and all associated data deleted. If you believe that a minor has registered on the platform, please notify our support team immediately so that we can take appropriate action. We do not direct any marketing or promotional content towards individuals under the legal gaming age in the Philippines. Protecting the privacy and safety of minors is a responsibility we take very seriously.
arena reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, or applicable Philippine law. When material changes are made, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players via their registered email address. Your continued use of the platform after any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically so that you remain informed about how your personal information is protected. If you do not agree with any changes, you may request account closure by contacting our support team.
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the arena support team through the details provided on the platform. You may also visit our FAQ page for answers to common privacy and account questions. We are committed to addressing all data-related enquiries promptly and transparently. For formal data rights requests, please include your full name, registered email address, and a clear description of your request so that we can assist you efficiently. arena takes every privacy concern seriously and will work with you to resolve any issue in a fair and timely manner.
A quick look at the key commitments arena makes to every Filipino player on the platform.
arena never sells your personal information to third parties. Your data is used solely to operate your account, process PHP transactions, and improve your experience on the platform.
Under the Philippine Data Privacy Act, you have the right to access, correct, or request deletion of your personal data at any time. Our support team is ready to assist with any data rights request.
All data transmitted on arena is encrypted using secure protocols. We conduct regular security reviews to ensure your account and personal information remain protected at all times.
We only keep your data for as long as legally required. Once your information is no longer needed, it is securely deleted or anonymised in line with Philippine regulatory standards.
Cookies on arena are used only to keep your session running smoothly and to help us improve the platform. You can manage non-essential cookies through your browser settings at any time.
Whenever this Privacy Policy is updated in a material way, we will notify registered players and update the effective date. You are always informed before changes take effect.
Your privacy is protected every step of the way. Create your free arena account today and enjoy live casino, slots, bingo, and fish game — all with secure PHP payments built for Filipino players.